ACD-IP PBX Request for Proposal (RFP) Free Essay Example, 2500 words

Genesys also runs on all leading and multiple server platforms, and this makes it more flexible than all the other packages since its software can run on Windows 2003, IBM AIX, Linux, Solaris or even HP-UX. The general total cost of installation of Genesys 7 suite with 300 enabled seats included ranges from $1725 for inbound voices up to $2800 to include email and web incorporation. Incorporating outbound dial will cost an additional $725 to $1750. Genesys 7 suite does not have additional cost associated with reporting since they are included in the default package. Interactive Intelligence offers the Customer Interaction Center package that can handle 100 agent seats as the default, but seats can increase with changes in pricing (Brooks, 2014). Customer Interaction Center is a very integrated multimedia center with only one point of administration that can handle all workgroup, agent definition, call-flow handling (voice, email IVR processing, and chat) and multimedia. The cost of acquisition and installation of Customer Interaction Center ranges from $2751 for voice to $3662 that will include all hardware and media. Other additional costs will be incurred in installation of multimedia recording, IVR/ASR and outbound dial that will cost around $725 and an additional $3750 for server software. We will write a custom essay sample on ACD-IP PBX Request for Proposal (RFP) or any topic specifically for you Only $17.96 $11.86/pageorder now Report handling in customer interaction center will not incur extra costs. Mitel Company offers the Mitel 6100 contact center solutions that are comprised of many solution pieces that work together when fitted. Mitel has a good integration with Microsoft environment and all its software run on Microsoft servers. Mitel 6100 offers an efficient agent interface that is based on Microsoft Outlook. TheCRM applications of Microsoft support many media types, live communication server and Microsoft Windows 2007. It provides strong SIP-based presence, video conferencing and instant messaging. A limitation of Mitel 6100 is that it can only run on Mitel PBXs. Mitel system will require other third party subsystems and other integration services. Mitel 6100 default package can support up to 100 agents but also differs with several pricing packages. The cost of installation and integration ranges from $805 to $2200 for a full multimedia package. There is no extra cost incurred in reporting, CTI/APIs, outbound dial since they are mostly custom development. Siemens Company offers the Siemens hiPath proCenter standard, which has the best call flow design. The design can provide a way of assembling custom program subroutines that will automate handling and routing of multimedia messages, calls, and streams in a busy contact center.